Terms and Conditions

Customer Service & Support
Customer service and Support is normally available on 020 8390 0088, Monday to Saturday 10.00am – 5.00pm (GMT). Answer phone is available out of these hours.

Pricing Policy
  • All goods offered for sale through our website are shown in Pounds Sterling (£)
  • VAT is not charged to or payable on orders taken from and delivered outside the EU and is automatically removed from orders placed on our system
  • Customs & import duties are not included. The customer is responsible for payment of any surcharges
  • We accept payment by Cash, Cheque (drawn on a major UK bank) in Pounds Sterling (£) and we accept the following credit/debit cards: VISA, VISA Electron, MasterCard, American Express, Switch and Solo etc
  • Prices do not include postage and packing, which will be calculated automatically through the ordering process

Delivery Policy

  • All orders will be dispatched via courier normally within 7-10 working days or less
  • If any delay occurs you will normally be notified immediately. You will be given the option to arrange a convenient delivery date
  • Please advise us if you do not receive your item(s) within 7-10 days of placing your order so that we can trace the parcel
  • Please note that all delivery charges are shown on your order

Returns Policy

  • All orders are carefully checked before dispatch. Occasionally, items are damaged, defective or unacceptable and we will make every effort to rectify the situation
  • We will do our best to ensure that you are fully satisfied with your purchase
  • If the goods are damaged in-transit or faulty, please notify us within 2 days of receiving them. Keep all the packaging material; we will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you on a convenient date or to have a full refund. This does not affect your statutory rights.
  • Where Bespoke Framed Orders have been supplied correctly, we are unable to offer refunds or exchange.
  • Goods that are not acceptable for any other reason may be returned within 7 days for a refund but you must contact us first for authorisation.

Some goods ‘Special Goods’ will be excluded from our regular returns policy

  • Goods returned for a refund which are not defective or faulty will be subject to a 20% re-stocking charge. This does not affect your statutory rights.
  • Refunds will be given at the discretion of the Company Management

Law & Jurisdiction

The contract shall be deemed to be made in England. All Contracts made between Keens Fine Art Limited and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.