Keens Fine Art Galleries

Customer Service & Support

Customer service and Support is available on 020-8390-0088. It is available Monday to Saturday 9.00am – 5.00pm (GMT). Answerphone is available out of these hours.

Pricing Policy

All goods offered for sale through our website are shown in both Pounds Sterling (£) and US Dollars ($)
VAT is not charged to or payable on orders taken from and delivered outside the EEC and is automatically removed from orders placed on our system
Customs & import duties are not included. The customer is responsible for payment of any surcharges.
We accept payment by Cash, Cheque (drawn on a major UK bank) in Pounds Sterling (£) and we accept
the following credit/debit cards: VISA, VISA Electron, MasterCard, American Express, Switch and Solo.
Prices do not include postage and packing which will be calculated automatically through the ordering process.

Delivery Policy

All orders will be despatched via courier within 2 working days.
If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.
Please advice us if you do not receive your item(s) within 7 days of placing your order so that we can trace the parcel.
Please note that all delivery charges are shown on your order form.
All orders delivered to the UK are free of delivery charge.
All Worldwide orders over £1000 will not be charged delivery.

Returns Policy

All orders are carefully checked before despatch. Occasionally, items are damaged, defective or unacceptable and we will make every effort to rectify the situation.
We will do our best to ensure that you are fully satisfied with your purchase.
If the goods are damaged in-transit or faulty, please notify us within 10 days of receiving them. Keep all the packaging material; we will arrange to have the item returned at our expense. You will be given the option to have the product replaced at no charge to you on a convenient date or to have a full refund. This does not affect your statutory rights.
Goods that are not acceptable for any other reason may be returned within 10 days for a refund but you must contact us first for authorisation. Goods returned which are not defective or faulty will be subject to a 20% re-stocking charge. This does not affect your statutory rights.
Refunds will be given at the discretion of the Company Management

Law & Jurisdiction

The contract shall be deemed to be made in England. All Contracts made between Keens Fine Art Galleries and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.